Questions, answered.
The ones we actually get asked, answered the way we would answer them on the phone.
Questions
- How fast is the text-back?
- Sixty seconds. That is not a target we aim at, it is the product — a missed call goes out as a text while the person is still holding their phone.
- What happens when somebody texts STOP?
- It takes effect the moment we receive it, and it covers every business on this platform rather than only the one that texted them — one refusal, held against the number itself, that no business and no setting of ours can lift. The only thing that lifts it is the same person texting START. Email carries its own unsubscribe and works the same way.
- Do I need new hardware?
- No. Your number stays exactly where it is and nothing gets installed on a phone.
- Will it ever quote the wrong price?
- It cannot. It answers from your price list and has no way to produce a number that is not on it — that is how it is built, not a promise about how careful it is.
- What about emergencies?
- Urgent words escalate. A message that reads like a safety problem is put in front of a person first and answered first, rather than waiting its turn.
- Can I approve things before they go out?
- A reply to an unhappy review always comes to you first — that floor is written into the code and no setting can lower it — and you edit it, approve it or skip it in your own queue. A single switch that holds everything else back is not something we have, and we would rather say so than have you find out.
- Who owns my data?
- You do. We never sell it, and we never pool one business's customers into anything another business can see or search.
- What are the rules about texting people?
- They are checked before every message, and one that would break a rule is not sent. An opt-out stops a message outright, on any channel, whoever asked for it. Quiet hours run on the customer's own local time under the federal rule, with a stricter state window taking over where a state sets one — and they hold marketing back rather than a reply to something the person has just done.
- Am I in a contract?
- Month to month. You can leave whenever you like and nothing holds your number or your data hostage.
- How do the reviews work?
- Happy customers are pointed at the public sites. Unhappy ones reach you privately, first — so you get the chance to fix it before anybody else reads it.
- How long does setup take?
- About five minutes to the first win. You connect Google once, and the first useful thing happens the same day.
- Can I cancel easily?
- In the app, in about a minute. No call, no form, no retention queue.
- Does it work in my industry?
- Almost certainly. The front desk answers from your own price list, your own hours and your own words — so what makes a plumber different from a dental office is your information rather than our code.
- What does it cost?
- The plan is $179.99 a month, with one location included and a 14-day free trial that asks for no card. Every figure is on the pricing page.
- I have more than one location — is that a problem?
- No. One login covers all of them, each with its own number, its own reviews and its own results.
- Who writes the replies?
- Drafts are written for you, in your voice, from what your business actually says. You keep the wheel — change one, or let it go.
- What if it breaks?
- You will usually hear from us before you notice, because the same measurements that prove the work also catch it going wrong. And there is a human on the other end.
- Is there new paperwork before I can text people?
- For email review invites, none. Full texting goes through carrier registration, which takes real days — we say so up front rather than pretending it is instant.